top of page
FAQ
Frequently asked questions
General
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within hours!). You can try and contact us via email or by telephone but please note our operating hours are Monday to Friday 9 to 5pm. We will respond to you with an appropriate solution as soon as we can.
We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us an email on shpmingle@gmail.com with the following info:
Your name
Your order number
Product name & code (this can be found on your order confirmation email)
Picture of the fault / incorrect item
bottom of page