FAQ

Can I make changes to my order? (e.g. Address)

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within hours!). You can try and contact us via email or by telephone but please note our operating hours are Monday to Friday 9 to 5pm. We will respond to you with an appropriate solution as soon as we can.
How do I use a promotional code?

Enter your promotional code into the “Enter a promo code” box at checkout.
What if I have not received my order?

If you have not received your order, please contact us within 7 days from when you placed the order. email: shpmingle@gmail.com
What should I do if I receive an incorrect OR faulty item?

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us an email on shpmingle@gmail.com with the following info: Your name Your order number Product name & code (this can be found on your order confirmation email) Picture of the fault / incorrect item
Still can't find what you are looking for?

Call us on 01582 968079 or Email Us: shpmingle@gmail.com Monday to Friday 9am to 5pm